Knowledge Management and Transfer Evolution: Best Practices and Caterpillar’s Trailblazing Approach

This report outlines best practices for knowledge management and transfer in innovation and R&D, crucial for companies facing challenges with retaining valuable knowledge amid increasing turnover and retirements. The practices, sourced from the IRI Research Technology Management Journal, emphasize capturing and transferring knowledge effectively, highlighting the importance of sharing experiences, data, and resources. Caterpillar Inc.’s approach serves as a best-in-class example, showcasing specialized teams dedicated to ensuring accessible data and viewing knowledge as actionable information, setting a standard for prioritizing these processes within organizations seeking to enhance their capabilities.

(If listening to the report, you can view the figures here.)