RTM - Reinventing Retail

One day, Amazon will fail.
—Jeff Bezos
I was watching You’ve Got Mail the other day, that not-so-old movie that had as its backdrop the creative destruction of the corner bookstore. The category-killer chain at the center of that movie’s plot had introduced a new business model that was simply much better than that of the mom-and-pop bookstore. One after one the independent bookstores were being driven out of business.
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Volume 63, Issue 3, May-June, 2020
From the Editor